Michelle Jones is the Director of Client Success at LocatorX. In this role, Jones is responsible for the consulting resource strategy for implementations and leads LocatorX’s internal customer team, including client support, product documentation, and training. As Director of Client Success, she aims to drive renewals of client subscriptions through NPS and other client satisfaction techniques.
Before joining LocatorX, Jones served as a senior labor engineer at Longbow Advantage where she managed multiple implementations of complex supply chain solutions, including warehouse management, warehouse mapping, workforce management and analytics.
Prior to Longbow Advantage, Jones served in a number of engineering and leadership positions with several companies, including Tractor Supply Company, Advance Auto Parts, J. Crew and Flowserve Corporation